ADSL broadband – switching to Netspace is easy

If you already have ADSL broadband with another provider, it's now easier than ever to make the switch to Netspace. The Rapid Transfer process (for ADSL1) or the Fast Churn process (for ADSL2+) allows you to move to a Netspace ADSL broadband plan with minimum fuss and next to no ADSL downtime. Plus, under our current broadband offer, switching to Netspace ADSL broadband via Rapid Transfer will probably cost you nothing.

What is Rapid Transfer and Fast Churn?

Rapid Transfer (for ADSL1) and Fast Churn (for ADSL2+) allow you to quickly and easily move between participating ADSL broadband providers, with minimal downtime (a period without broadband).

Typical time between ordering and receiving Netspace Broadband

Broadband Type	Switching Process	Order Time	Downtime
ADSL1	Rapid Transfer	3 to 5 Business days	2 to 6 hours
ADSL2+	Fast Churn	10 to 14 Business Days	0 to 10 minutes

Without these processes you will normally experience up to 14 days downtime.

You will be notified whether Rapid Transfer or Fast Churn is available or not during the signup process before you commit to ordering Netspace ADSL broadband.

Free Rapid Transfer offer

That's right, switch to Netspace ADSL broadband via the Rapid Transfer process and get FREE connection on any agreement of 6 months or longer. Select a 24 month agreement and we'll provide you with a Netspace Standard ADSL modem for FREE.

How do I switch?

Switching to Netspace ADSL broadband is easy:

1. Check your current ADSL broadband provider participates in Rapid Transfer if you are ordering a Netspace ADSL1 plan or Fast Churn if you are ordering a Netspace ADSL2+ plan.
2. Check your ADSL broadband account is active with your current broadband provider
3. Check that your ADSL modem is supported by us
4. Join one of our great value ADSL broadband plans
5. Select either Rapid Transfer or Fast Churn when asked when you join Netspace

Does my current ADSL broadband provider support Rapid Transfer or Fast Churn?

Most major ADSL broadband providers participate in the Rapid Transfer and Fast Churn process. You can see if your ISP participates by checking the list here:

Service Provider Name	Rapid Transfer (DSL Transfer)	Fast Churn (DSL/SSS Transfer)
AAPT Ltd
Ace Internet Pty Ltd
Adam Internet Pty Ltd
Agile Pty Ltd
AlwaysOnline Pty Limited
Amcom Pty Limited
Australia Online Pty Limited
Belmont Computer Centre Pty Ltd T/AS Sunet Internet
Broadband Wireless Pty Limited
Chariot Limited
Clarenston Pty Ltd
Commander Australia Limited (formerly RSL COM)
CNT Corp Pty ltd
CONNECT.com
Dragnet Internet Services P/L
Dodo Australia Pty Ltd
Dragnet Internet Services Pty Ltd
ECN Pty Limited
Ecopost Pty Ltd
EFTel
Exetel Pty Ltd
E-Talk Communications Pty Limited (trading as Comcen Internet Services)
Foundation IT Services Pty Limited
GCOMM Pty Ltd
Global Dial Pty Ltd
iiNet Ltd
Intek Pty Ltd
Integrity Network Solutions
Internet Australis Pty Ltd
Internex - INT
Intrapower Pty Ltd
ispOne Pty Ltd
ITel Community Telco Ltd
LastMileAccess Pty Ltd
Library Board of Victoria (trading as VicNet)
Make the Net Work for You Pty Limited (trading as EscapeNet)
National Broadband Pty Limited
N C Cable Pty Ltd
NEC Australia Pty Limited
Net2000 Pty Limited
Netspace Networks Pty Ltd
Network Technology (Aust) Pty Limited
Nexon Asia Pacific Pty Ltd
OPTUS Networks Pty Ltd
Pacific Internet (Aust) Pty Ltd
People Telecom Ltd
Powertel Limited
Primus Telecommunications Pty Limited
R P Equipment Pty Ltd
RSL COM (now Commander Australia Limited)
Request Broadband P/L
Saunders Properties Pty Limited
Soul Pattinson Telecommunications Pty Ltd
Spacelink Communications Pty Ltd
Spectrum Networks Pty Ltd
Telstra
TPG Internet P/L
Unitedtec Pty Ltd
Verizon Australia Pty Ltd formerly MCI Worldcom Australia Pty Ltd
Westnet Pty Ltd
Westvic Broadband Pty Ltd
Wideband Networks Pty Ltd

If your ISP is not listed here call Netspace Sales on 1300 360 025 and we can determine if you're able to switch to Netspace via the Rapid Transfer process.

What do I do with my current ADSL broadband connection?

Rapid Transfer and Fast Churn are only available if you have an active ADSL broadband connection - so please do not cancel your service with your current broadband provider. Please note that if you are still in contract with your current broadband provider the transfer of your service may result in early termination charges. It is your responsibility to confirm the terms of your current provider's agreement.

Does Netspace support my modem?

We provide support for modems listed here.

If your modem is not listed and you need to call Technical Support, our team will provide basic assistance for any type of Broadband Modem, but we can only diagnose issues for supported modems.

What will I need to do when churning?

A few days after you have chosen to switch to Netspace, you will notice that your ADSL signal has disappeared. Once it reappears, usually between 2 to 6 hours later, you will need to reconfigure your connection with the new username and password you have received from us. You should then be able to connect. If you encounter any trouble, you can contact our support staff on 131 456.

Ready to churn?

Great. Simply join through our regular process and nominate Rapid Transfer or Fast Churn when asked.