Wouldn't it be nice if everything were as simple as one?

Netspace BusinessOne is the simple and effective communication solution for growing businesses. Providing a total business grade communication package, backed with a dedicated technical support team, Netspace BusinessOne is unique in the industry with its innovative customer focused approach.

Based on the simple concept of 'One', Netspace BusinessOne offers 'One Call Resolution' on any issue. That's a promise.

There's one point of contact for all business enquiries, with a dedicated account manager appointed to service our customer's every business communication need. Netspace BusinessOne is your one stop business communication partner.

It's that simple.

The BusinessOne difference

Netspace BusinessOne is expert in developing and tailoring Business Communication solutions. More importantly, we're experts at delivering these services to you. We'll work with you to identify the most effective solution for your business… then we'll run it for you. And here's how:

BusinesOne Product Matrix

Service Required 1 – 5 staff 8 – 10 staff 11 – 20 staff 20 + staff
Web / Email Business ADSL Business ADSL Corporate Broadband
(ADSL/SHDSL)		 Corporate Broadband
(ADSL/SHDSL)
Large File Transfers /
Remote Application Use		 Business ADSL Business ADSL /
Corporate Broadband
(ADSL/SHDSL)		 Corporate Broadband
(ADSL/SHDSL)		 Corporate Broadband
(ADSL/SHDSL) / EoC
Small Capacity
Server Hosting		 Corporate Broadband
(ADSL/SHDSL)		 Corporate Broadband
(SHDSL)		 Corporate Broadband
(SHDSL) / EoC		 EoC
Medium / Large Scale
Server Hosting		 Corporate Broadband
(SHDSL) / EoC		 Corporate Broadband
(SHDSL) / EoC		 EoC EoC
Remote Locations Wireless Wireless Wireless Wireless

Please refer to the products for detailed descriptions and capabilities.

BusinessOne Key Features

Business Service Centre

We understand that the last thing any company wants to do is spend time dealing with IT issues. We can't promise that you will never need to contact us, we think we've come up with a way of making this as painless as possible.

We have created the Business Service Centre and charged it solely with the task of addressing the needs of our business customers. Sales, customer service or support – whatever your enquiry, the Business Service Centre will take care of it for you. The team member you speak to will be the one you deal with from start to finish, liaising on your behalf with any other areas of the company that may be required to facilitate your request or query.

Where we can't answer an issue for you or provide a support solution on the spot, the team member you speak to will take personal responsibility for your request giving you regular feedback until such time as it is resolved.

What's more, we never close off any request or enquiry until you're satisfied with the outcome.

Service Level Agreement (SLA)

At Netspace BusinessOne, we give our business partners peace of mind through a server uptime, connectivity and bandwidth guarantee. In short, if we don't provide what we promise, we don't expect you to pay for it.

Business Grade Support

As part of our Business Broadband service, all Business Broadband plans have free business grade support from a dedicated team of Network and Support engineers. Of course, the interaction with the support team is managed for you by the Business Service Centre, so it doesn't matter if you don't know the difference between a router and a roundabout!

Questions and Answers

Q: Aren't all service providers the same? How is Netspace BusinessOne different?
A: Our difference lies in our approach. At Netspace BusinessOne, our commitment to One transcends our name; it's ingrained in how we do business. With Netspace BusinessOne you only have to do things once. From our one call resolution and one point of contact for all business enquiries to our easy to understand invoicing.
Q: One call resolution, I have heard that before, but how do you deliver on this?
A: We understand the frustration of having to talk to person after person, with no one taking ownership for your enquiry. That is why we have made a commitment to our customers to resolve your issue at first enquiry. If resolution cannot be achieved, then we will provide you with a dedicated point of contact who will provide you with regular updates as to the nature of the problem and when it will be resolved. That's accountability, issue ownership and peace of mind for you and your business.
Q: Why should I trust you with my business?
A: With a network of over 80,000 customers Australia-wide, including schools and government departments, we must be doing something right! Since 1992, Netspace has built an enviable reputation as one of Australia's most innovative and trusted Internet Service Providers. With a complete range of award winning solutions for business and home, an established heritage and national presence, you can be confident that you are dealing with a business partner that can support your needs, both now and into the future.